Refund Policy

Last Updated 28 November, 2023

We can only offer refunds if an event has been cancelled or rescheduled. If your event has been cancelled or postponed from the date originally planned or if Event Organisers make any changes to your event's status, we'll email you to let you know.

If an event is cancelled, rescheduled or significantly relocated by the Organizer, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at the time of purchase). Proof of purchase may be required for any refund. Neither kGarira nor the Organizer will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses.

kGarira will only offer a refund if the organizer cancels, reschedules, or significantly relocates an event. kGarira will manage all refunds for canceled or rescheduled events. kGarira will not offer refunds for:

Incorrect purchases

Changes in ability to attend the event

Personal circumstances

External factors like adverse weather

kGarira will not issue a refund if the ticket was used to access the venue on the rescheduled date.

Refund Eligibility:

Refunds are only applicable for purchases made directly through

To be eligible for a refund, the request must be made within 5 days of the original purchase date.

Deduction for Payment Processing:

A 3% deduction will be applied to the refunded amount to cover payment processing charges incurred during the initial transaction.

Refund Procedure:

Refund requests can be submitted by contacting our customer support at [email protected].

Please provide your order details and the reason for the refund request.

Processing Time:

Refunds will be processed within 4 business days from the date the refund request is approved.

Mode of Refund:

Refunds will be issued via the original payment method used for the purchase.

Refund Denial:

Refund requests may be denied if they do not meet the eligibility criteria outlined in this policy.

Contact Information:

For any inquiries or assistance regarding refunds, please contact our customer support at [email protected].

By making a purchase through, you acknowledge and agree to the terms of this refund policy. We reserve the right to amend this policy at our discretion. Any changes will be communicated through our official channels.

Thank you for your understanding and cooperation.